Terms & Conditions
Our Terms and Conditions relate to orders placed through our website. Should you require further details, please contact our Customer Services team.
This page contains information on the terms and conditions for purchases from The Great Furniture Trading Company. By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.
Standard conditions of sale
I. "Buyer" means the person who buys or agrees to buy the Products from the Seller.
II. "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
III. "Delivery date" means the date specified by the Seller when the Products are to be delivered. Please note we give this as an estimated delivery date hence is not definitive
IV. "Products" means those goods specified.
V. "Price" means the Price for the Products including packing and VAT.
VI. "Seller" means The Great Furniture Trading Company.
VII. "Consumer" shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
2. Conditions applicable
I. Nothing in these conditions shall affect the Buyer’s statutory rights as a consumer.
II. The Seller shall sell, and the Buyer shall purchase, the Products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller. This includes, but is not limited to, orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
III. Any typographical, clerical or other error or omission in any sales literature, quotation, Price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
IV. If any provision of these conditions is adjudged invalid or unenforceable, in whole or in part, the validity of the other provisions of these conditions, and the remainder of those provisions in question, shall not be affected.
V. If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account, and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 14 days of your order. The Seller will not be obliged to offer any compensation for disappointment suffered.
VI. By placing an order using the Seller’s electronic online ordering service, the Buyer is making an offer which will not become a binding contract until the order is accepted by the Seller. The taking of payment from the Buyer’s credit card does not indicate acceptance of the order by the Seller. If the Buyer’s order is ultimately rejected by the Seller a refund will be made immediately.
3. The Price and payment
I. The Price shall be that as stipulated in the Seller’s published Price list, current at the date of order of the Products. In the event of an increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate, the Seller may increase the Price payable under the contract upon written notice. If notice of Price increase is given by the Seller, the Buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within 14 days of delivery of the notice of Price increase to the Buyer.
II. Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment, the Seller may bring an action for the Price even though property of the Products has not been passed to the Buyer. If the Buyer fails to make payment as required, the Seller may suspend delivery of the Products, or any further Products ordered, until payment is made in full.
III. Interest on overdue invoices shall accrue from the date when payment becomes due, day to day, until the date of payment at the rate of 2% above Barclays Bank plc’s base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.
IV. If more than one item is purchased and not all the item(s) are in stock, a refund will be made less the £35 delivery charge, if the total becomes less than £350. To qualify for free delivery the order must be over £350.
V. Items are subject to Price change due to stock fluctuations and promotions on a regular basis. For new orders we will not refund the Price difference or Price match once an order has been placed. If an order is cancelled, and then re-ordered to the same address, an administration charge of £37.50 will be required.
VI. Regrettably, in certain circumstances, we may not be able to process orders where payment is from a bank outside of the UK.
VII. Secure telephone payment line
Securing our customers personal information is important to us. In order to protect your card information, we use PayGuard, which is a secure payment process that is compliant with the PCI DSS. When you would like to make a purchase over the phone, we simply call you straight back on a level 1 secure payment system to process it.
How does PayGuard work?
When we are ready to take your payment over the phone, we will use PayGuard to call you from a level 1 secure payment system. We ask you NOT to read your card information out loud, but instead we ask you to type your card details into your telephone keypad (just like you do when typing a phone number you wish to call). We use PayGuard for two reasons:
- To avoid anybody overhearing your card details; and
- As no one hears your card details, not even our staff, your payment card details are secure.
For more information visit https://www.performancetelecom.co.uk/products-and-services/payguard.html
4. The Products
I. The quantity and description of the Products shall be set out in the Seller’s quotation.
II. The Seller may make any changes in the specification of the Products, which do not materially affect their quality or performance required to conform with any applicable statutory requirements, where the Products are supplied to the Seller’s specification.
III. Photographs are for illustrative purpose only, and may not exactly match the product itself.
IV. Please note: If products are bought at a different time then colour variances may occur, this is solely sue to batch differences and unfortunately cannot be prevented.
5. Warranties and liability
I. All goods supplied by the Seller come with a manufacturer’s warranty of at least 12 months.
II. The Seller shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall, in the first instance, contact the Seller’s customer service department.
III. The Seller does not provide any warranty cover against accidental damage caused post delivery.
IV. Except where the Buyer acts as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the Products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
V. The Seller shall not be liable for any damage or defect arising from placement of furniture with underfloor heating and/or close to radiators and/or, similarly, in a location affected by direct sunlight/natural elements/weather for example a conservatory or any other natural factors. The Seller will not be responsible for any damage or defect arising from moving the furniture from the location it is delivered to, to a different location.
VI. Insofar, as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state whichever is more financially viable for the Seller or to refund to you any sums actually paid by you for the goods in question. Any damage to packaging should be noted on the delivery note. Any damage to the product must be notified within 30 days of receiving the Products. Pictures will be required for any damage or concerns for us to be able to resolve and these must be received within 30 days of receiving the Products. The Seller is thus not responsible for any damage notified after this time. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us, and will have no liability for any failure or delay in delivering goods, or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause 5 affects your statutory rights as a consumer.
VII. The Seller shall not be liable for any injury or accident caused whilst receiving or carrying goods/Products to either the person or property or both. This does not affect your statutory rights as a consumer.
VIII. Please ensure as with all oiled oak Products that the Products are oiled within the first month of receiving and then every 6 months thereafter. If the care instructions are not followed this may affect your warranty.
IX. Although our furniture has been dried naturally, and kiln dried, movement and cracking can occur. Keeping your wooden table or counter in a cool environment, with a temperature of around 72 degrees and a relative humidity of approximately 45-55%, with some air movement will help to avoid excessive warping or cracking. Vinyl table cloths and glass tops can prevent air from circulating, so it is best to avoid using these.
A sudden change in temperature or humidity will cause the moisture within the wood to be affected which causes tension within the material, changing your thermostat gradually as the seasons change will help to prevent this.
Excessive heat and drying can cause your wooden furniture to crack or split. Avoid leaving hot plates or water to stand on the piece for long periods of time and do not place it in direct sunlight. Always use mats/coasters and never put anything hot or wet on the surface unprotected.
Small cracks appearing on the surface of wooden furniture is perfectly normal and caused by natural movement of the material, this can also cause epoxy or resin fills to lift and should not cause concern.
X. Warranty does not cover commercial use.
XI. Warranty does not cover items which have been shipped off of UK mainland.
XII. Any errors, damage or faults will be rectified at the address where delivery took place
XII. Please be aware it is your responsibility to check that the packaging is not damaged. In the event of damaged packaging you MUST make a note stating 'Packaging Damaged' when signing for the delivery. We accept no liability for damage unless this procedure is followed.
6. Delivery, Returns and Cancellations
I. We will always try to deliver your goods as soon as possible but please be aware that the delivery in certain postcodes, or during busy periods, could take longer as outlined in the below points. Our Next Day Select Day feature enables you to select the day of choice for delivery from our next available delivery option.
II. The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
III. In the unlikely event that our ability to deliver the goods on a pre-arranged delivery date is compromised by weather conditions or extreme circumstances outside of our control, we will always endeavour to re-arrange a new delivery for the nearest available delivery slot.
IV. Please note the lead time given on the product. If there is a delay to that lead time then we will endeavour to contact you to advise you of this. One can cancel the order for a full refund at any time prior to the delivery company contacting you with a delivery date. The Seller shall not be liable for any delay in delivery howsoever caused.
V. All orders over £350 to addresses within mainland GB are delivered free of charge, however for deliveries to AB, DD, FK, IV, KW, KY, PA and PH postcodes there will be an additional delivery charge applied at the checkout. Deliveries to Scotland, Ireland, Isle of Wight and remote areas of Cornwall and Wales can take longer than specified on the site. Please allow up to 3 weeks. For Marble, ceramic and larger glass tables please allow up to 4 weeks.
VI. For delivery of all orders to Isle of Man, Scottish Islands and Channel Islands we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer. We are sometimes able to deliver to these locations, however, delivery will take longer and an additional delivery charge will be added.
VII. Some items can be delivered to the Republic of Ireland and Northern Ireland for a surcharge of £59 in addition to the £35 delivery fee if under £350.
VIII. Some items can be delivered to the Isle of Wight for a surcharge of £34 in addition to the £35 delivery fee if under £350.
IX. Please contact us if you would like to see if your order is eligible. For items that are not eligible for delivery we will deliver to a nominated GB address e.g. a port. Onward shipping from that point is the responsibility of the customer.
X. For delivery to Isle of Man, Scottish Islands and Channel Islands we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer.
XI. Deliveries to Scotland, Isle of Wight, Ireland and remote areas of Cornwall and Wales can take longer than specified on the site. Please allow up to 3 weeks. For marble, ceramic and larger glass tables please allow up to 4 weeks. If you wish to know what that is before you place the order then please call us on 0208 626 4520.
XII. Generally, where an order contains more than one item, all items will be delivered at the same time, once all items are available. However, there are occasions where it is necessary for us to make more than one delivery which is solely dependent on the supplier/ manufacturer and stock availability.
XIII. Where a delivery date has been agreed with our carrier but the customer isn't present to receive the delivery, we reserve the right to charge the customer a minimum of £45 plus VAT to cover part of the cost of the failed delivery.
XIV. An order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods. However, if this is not a stock item and has been ordered especially for you there will be a cancellation fee of £45 plus VAT.
If the Buyer is dissatisfied with their purchase for any reason they may, within 14 days of delivery, contact the Seller’s customer service department to notify them that they wish to return some or all items from their order. The Seller will arrange collection of the goods from the Buyer at a cost of £67.50 plus VAT which will be deducted from the refund. The Seller will arrange collection of the goods from the Buyer. For those postcodes AB, DD, FK, IV, KW, KY, PA and PH postcodes where the customer has paid a surcharge on the delivery the same surcharge will be applicable for the collection and will be deducted from the refund. For marble or large glass extending dining tables there will be a returns charge as outlined in point XXIII below. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. They must be in a re-saleable condition and as good as new. The packaging must be sealed with clear tape only. The items must not have been assembled, as assembling the goods can be deemed as acceptance. If only part of an order is returned for any reason, then the refund would be applied by taking into account the full Price of the product being kept by the customer. Any discounts that may have been applied would be nullified. Refunds will be issued within 14 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged, or not in a resaleable condition.
XV. Please note that for selected items of leather upholstery, there is a 50% cancellation/returns fee, and on items ordered especially for you i.e. bespoke made to an individual's specification, unless the order is cancelled within one week of placement. If the item is not a leather upholstery or bespoke item then it can be returned as per the terms above.
XVI. Deliveries will be made to your hallway.The Seller will not accept any liability or action for any deliveries made in addition to the maximum parameters set out within this clause.
XVII. Mattresses need to be checked on delivery by the customer and are non-returnable, non-refundable once signed for, and if the packaging has been opened in any way.
XVIII. Deliveries to Scotland, Isle of Wight, Scotland and remote areas of Cornwall and Wales can take longer than specified on the site. Please allow up to 3 weeks. For Marble, ceramic and larger glass tables please allow up to 4 weeks.
XIX. Deliveries to certain locations, or where a delivery is required on a specific day or needed urgently, may be a one person delivery service.
XX. In the event that the customer has measured their property incorrectly and wishes to return or exchange their item(s) because it does not fit into the room, the customer would be required to cover the actual cost of delivery or exchange. This includes: the product is not the size the customer would like or, for health and safety reasons, the product cannot fit into the property.
XXI. Items ordered on 'Next Day Delivery' will be delivered the following working day providing the order is placed before 11a.m. Next Day Delivery is subject to availability and may be withdrawn from time to time when we have high demand, until the backlog is cleared.
XXII. All of our products (including those the customer has chosen a designated day to be delivered as well as products with longer lead times) will be delivered between the hours of 7.00am and 9.00pm. A timeslot will be sent via text or email the evening before the delivery.
XXIII. Next Day Delivery and Day of Choice Delivery are only available in England and Wales (NOT Scotland or Ireland, for deliveries to Scotland or Ireland, standard delivery is available.), it is also unavailable on the weekend and will incur a supplement charge if selected.
XXIV. For bulk orders of more than 3 items, an additional delivery charge may be applicable, please call us for more details.
XXV. For an exchange we must be contacted within 14 days of the delivery, the product must come back in the same condition it was delivered in, having not been assembled, and the exchange charge and cost of the new item and exchange fee will need to be paid prior to delivery. Once the returned item has been inspected, a refund of the product returned will be issued within 14 days of return of the goods.
XXVI. Due to the weight of some of our larger and/or heavier items, the delivery and assembly is limited to ground floor only. Any delivery that is unsuccessful, as they are in excess of these terms and endanger the health and safety of the delivery technicians, will be charged at the Price of delivery plus collection of the items. Please note: Ground floor only deliveries will be delivered to the street-level ground floor of the property only with no steps leading up to the property. Please contact us before placing an order for further information.
XXVII. There will be a charge of £250 + VAT for the return of marble, ceramic or large glass extending dining tables, which are delivered by our specialist delivery team. The item must not have been assembled as assembly of the goods is deemed as acceptance.
XXVIII. Where a delivery date has been agreed with our specialist delivery team, for marble or large glass extending tables, but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £110 plus VAT to cover part of the cost of the failed delivery.
XXIX. The customer must give at least two working days notice to make changes to their confirmed delivery date; otherwise they will be liable for a re-delivery charge or cancellation fee of £45 + VAT. The customer must give at least two working days notice to make changes to their order once a delivery date has been agreed otherwise they will be liable for a re-delivery charge or cancellation fee of £45 + VAT in line with our Returns and Refunds Policy.
XXX. In the event of the customer changing their mind, items must be returned in a perfect condition. If the original packaging has been disposed of, the customer will be responsible to repackage the item adequately in order for this to be returned. Photos will be requested to ensure this request has been completed. We ask that cardboard is used to cover all corners and that the whole item is wrapped and secured using bubble wrap. Failure to do so may result in an increased return charge of £110 to cover an additional collection service
7. Acceptance of the Products
I. Other than where the Buyer acts as a Consumer, the Buyer shall be deemed to have accepted the Products 14 working days after delivery to the Buyer.
II. The assembly of goods is deemed as acceptance, and the Products can therefore not be returned.
III. If in the unlikely event your package(s) arrive damaged you must have informed the delivery company by indicating on the delivery note, ‘packaging damaged' when signing for the delivery. We are unable to accept any liability for damage unless this procedure is followed.
IV. Upon delivery a signature will be required at the time of delivery. If the delivery cannot be completed, should a signature not be available at the pre-arranged time of delivery, the customer will be liable for a re-delivery charge or cancellation fee of £45 + VAT.
8. Title and risk
I. Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
II. Notwithstanding any other provision herein, title of the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
III. The Buyer shall not be entitled to pledge, or in any way charge by way of security, for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so, all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
9. Insolvency of Buyer
I. This clause applies if:
a. The Buyer makes any voluntary arrangements with its creditors, or becomes subject to an administration order, or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or
b. An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer, or
c. The Buyer, not being a consumer, ceases, or threatens to cease, to carry on business, or
d. The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
II. If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.
I. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
II. Any notice required, or permitted to be given, by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
I. The headings of the Clauses in these conditions are intended for reference only, and will not affect the construction of these conditions.
No statement, description, warranty condition or recommendation contained in any catalogue, Price list, advertisement, communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
III. Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions, or through failure or delay in taking delivery, or through any acts or default on the part of the Buyer, its servants, agents or employees.
12. Proper law of contract
I. This Contract shall be governed by the law of England and Wales and any dispute question or remedy howsoever arising determined exclusively by the Courts of England and Wales.
I. Promotions cannot be used in conjunction with any other offer.
II. Specific promotions exclude orders using the interest free credit payment option.
III. Any promotional offer is valid for new orders only, placed within the timescale of the offer stated. No retrospective discount will be adhered to.
IV. We reserve the right to refuse any order for any reason.
V. Should a partial refund be required for any reason, any promotional discount given becomes null and void and will be removed from the amount due to be refunded.
14. Mailing List
I. If you have opted in to our database we will send you special offers and promotions by email. If you no longer want to receive offers and promotions by email, you can unsubscribe by clicking the unsubscribe link in the email. We will never pass on your email address to a third party for marketing purposes.
I. All data collected and/or stored by Great Furniture Trading Company is done so for the sole purposes of Great Furniture Trading Company business and an individual’s relationship with Great Furniture Trading Company and it’s subsidiaries. This will include, but is not limited to, customer communication, external marketing. Individual’s personal data will not be shared with a third party without prior written consent unless it is required to process their order.
II. No member of staff will share any personal data with a third party without the prior consent of the individual unless it is required to process their order. This includes, but is not limited to Name, address, email address and phone details.
III. All Great Furniture Trading Company staff will sign a consent form for their business email address, phone number and associated business contact details to be circulated for the sole purposes of Great Furniture Trading Company business.
I. Financial transactional data from previous financial years will be held on site in a secure locked cupboard for 6 years which only Great Furniture Trading Company staff have access to.
II. After their expiry any paper records will be destroyed by shredding the information to dispose of confidential waste on an annual basis.
III. Financial information for online payments are not held by Great Furniture Trading Company and are all managed by Sagepay, Great Furniture Trading Company hold none of this payment information.
I. The data held by Great Furniture Trading Company can only be as accurate as the information supplied to Great Furniture Trading Company. It is the responsibility of the individual to ensure their data is accurate.
II. Once an individual’s relationship with Great Furniture Trading Company has become inactive their personal data will be retained for 6 years before deletion.
III. An individual may at any time request the removal of their personal data by contacting email@example.com
IV. An individual may at any time raise a concern by contacting firstname.lastname@example.org For further details on your rights visit ico.org.uk
16. £100 Voucher Sweepstakes Terms and Conditions
I. Eligibility: The sweepstakes is open only to those who subscribe to email communications from Great Furniture Trading Company and who are 18 as of the date of entry. The sweepstakes is only open to residents of the United Kingdom and is void where prohibited by law. Employees of Great Furniture Trading Company (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable laws and regulations. Void where prohibited.
II. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Great Furniture Trading Company as final and binding as it relates to the content. The Sweepstakes is subject to all applicable laws.
III. Sweepstakes Period: All entries must be received by 25.05.2018 at 11:59PM BST.
IV. How to Enter: By subscribing to email communications from Great Furniture Trading Company you will be automatically entered into the sweepstakes. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Great Furniture Trading Company.
V. Prizes: The winner will receive a £100 voucher to use online at Great Furniture Trading Company. A minimum spend of £200 is required for the voucher to be valid. No cash or other prize substitution is permitted except at the discretion of Great Furniture Trading Company. The prize is non-transferable and the voucher is valid for one use only. Not valid for use with any other promotion. Voucher does not include cost of delivery, delivery cost will be charged separately. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Great Furniture Trading Company to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
VI. Winner selection and notification: The winner of the Sweepstakes will be selected in a random drawing. The winners will be notified via email to the email address they used to subscribe to email communications from Great Furniture Trading Company within five (5) days following the winner selection. Great Furniture Trading Company shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, the prize may be forfeited and an alternative winner selected.
VII. Terms: Great Furniture Trading Company reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. Great Furniture Trading Company reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions.